Help Page

Our new online store is a continual work in progress. 
We want to make your experience as seamless as possible but understand you may encounter problems. If you are having issues with a purchase,  please contact us at marketplace@essdack.org or 620-931-2545.

 

Do you need to register for events on behalf of others in your School District?

Anyone can add multiple participants to an event, as long as you enter a Name and Email address for each participant. Click here for instructions.

 

Do you want us to bill your school district or business later rather than paying now?

School districts and district employees have the option to pay by check or purchase order with our Pay Later option. But that payment option does not appear in your shopping cart until you create an account and sign in. After you identify yourself as a school district employee on our sign up form, you will see the "Pay Later" in the Payment options dropdown menu in your digital shopping cart.

After you select the Pay Later checkout, you will be prompted to enter billing and shipping information. Please verify that this information is correct. Invoices will be sent via email and USPS mail. So if you receive an email invoice, forward it to your business office.

 

Are you looking for Member District pricing?

In order to see Member pricing you will need to create an account and sign in using your school district email address. Do this by clicking on the My Account icon in the upper right corner of the site or the My Account link along the bottom of the site.

 

 

 

 Your account will be associated with you school district based on your email address, so be sure to use your school district email address in order to receive member discounts or to invoice your district for purchases. 

 

Do you need to change your account information?

If you created an account using a non-school district email address and don’t want two different accounts, not a problem! You can edit your account information at any time. 

To change your email address or other account information, click on the My Account button in the top right corner or along the bottom of the page after signing in. Find the Edit Account link located just under the section Account Details, open the link, and make any necessary changes.

 

Need help setting up your Tax Exempt status?

Contact taxexempt@essdack.org prior to placing your order.